Feedback from Variety Clients is of great value and we very much appreciate the time you take to provide it.

You can provide feedback when you speak to a Variety Consultant.

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Alternatively please complete the short form.

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Variety Response

We respond to all Variety Feedback forms within 1 working day (24-hours).

Should you wish to speak to a Variety Consultant NOW please contact us by phone 24-hours a day.

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Feedback Form

Please complete the short form

Please type here a brief summary about your feedback and if there is anything you would like Variety Funerals™ to do.

This call is FREE 0800 774 7804

24/7 service

What Variety Funerals™ do if you have a complaint.

  • We aim to resolve any complaint within 1 working day (24-hours) of you notifying us about your complaint.
  • In certain circumstances it may take longer than 24-hours to investigate and resolve your complaint. Depending on the complexity the time taken may be up to 28 days.
  • Should it take longer than 24-hours to resolve your complaint we will provide you with regular updates. During this time we may contact you about your compliant to help us resolve your complaint as quickly as possible.
  • Within 28 days of you notifying us about your complaint we will write to you with our Final Response. This Final Response will detail the investigation into your complaint and the outcome. Depending on the outcome of our investigation it may include an offer of financial compensation.
  • You can contact Variety Funerals™ about your complaint 24-hours a day.

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When you notify us about a complaint the complaint status is open. When we provide our Final Response we record the complaint status as closed. If you are unhappy about our final response, we can provide you with the name and web site address of an approved Alternative Dispute Resolution (ADR) body.

Complaints about a Variety Funerals™ Pre-Paid Funeral Plan

If you are not happy about the Final Response in regards to a complaint about a Variety Funerals™ pre-paid funeral plan you can refer your complaint to the Financial Ombudsman Service (FOS) within 6 months of the date of the Final Response.

You will be provided with a FOS leaflet as part of the complaints process that includes further information about referring a complaint to them.

Contacting FOS

You can contact FOS by email, phone or post:

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